| Software & Study Guides |
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| PDF file for download |
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| Integrated Radiography Workbook |
| Simulated Registry Exams |
| Radiation Therapy |
| Radiation Therapy Workbook |
| Simulated Registry Exams |
| Nuclear Medicine |
| Nuclear Medicine Workbook |
| Simulated Registry Exams |
| Mammography |
| Simulated Registry Exams |
| Ultrasound |
| Sonography |
| Breast Sonography |
| Vascular Sonography |
| Advanced Level Exams |
| Computed Tomography |
| Magnetic Resonance Imaging |
| Cardiovascular Interventional |
| Vascular Interventional |
| Bone Densitometry |
| Simulated Registry Exams |
| Continuing Medical Education |
| Programs for Physicians, Nurses, Dentists and Attorneys |
| Press Release |
| About Us |
| About HEALS |
| Contact Us |
| Software FAQ's Having trouble installing software? Click here |
| Refund Policy |
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Frequently asked questions
| Q: | How do I install the software? |
| A: | Please click here for instructions You must use your Order Id #, your email address from the time of purchase and your installation lock number which is to the left of the Authorization code area to unlock your Authorization code which installs the program. You must click the button next to the Installation lock number to take you to our website in which you will have to plug in all of your information that I have listed above and then you will receive your Authorization code. (Make sure to write down the installation lock number before going to the website). Once you get your Authorization code, put that into the Authorization code screen that is in red on the previous page where you got your installation lock number and then click Install. |
| Q: | I'm getting Error 75 |
| A: | Some customers are getting an Error 75 when they go to install the program
from the CD. This is due to a mistake made when we created the CD. There are several things you can do to deal with this problem. First of all,
we want to apologize for the inconvenience. We will do what we can to help remedy this.
Here are the possible solutions:
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| Q: | If I order software for immediate download, how will I receive my software? |
| A: | Once you have paid for your purchase, you will be taken to a page that contains links to pages where you can
download your product. On that page you will be offered a choice of two files formats: .zip and .exe. The .zip file is a standard WinZip archive
containing all the files you need to install your Exam software. You may need WinZip to extract the files. In some cases, your email software
will automatically extract the files for you, so you may not need WinZip. America Online users, for example, will not need WinZip.
If you do need WinZip, you can get it at WinZip.com. Note: HEALS software products are copy-protected. When you run the installation program, you will be asked for an Authorization code. Click here for more information.
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| Q: | If I order books or CDs for delivery, can you ship to PO Boxes? |
| A: | No, we cannot ship to PO boxes. Please provide a street address when you order books or software.
|
| Q: | How long will it take to download the software if I buy it online? |
| A: | The files you will download to install our products are between 4 and 9 megabytes.
This would take between 15 and 45 minutes over a 56K modem, or about 1 to 3 minutes over a cable modem or DSL.
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| Q: | What are the system requirements for the Exam software? |
| A: | HEALS Exam software runs on Windows 95, 98, 2000, Me, NT, & XP.
A screen resolution of at least 800 x 600 is required, with 1024 x
768 recommended. |
| Q: | What is required to install the Exam software? |
| A: | You will need access to the Internet so you can bring up a web page that you will use to get an authorization code that you will need to install the Exam software. The computer on which you are installing the software will not need this access, but you will need to be able to get to some computer with Internet access so you can get the authorization code. You will need this authorization code when you install the software on any computer. For more information click here. |
| Q: | I installed the software, but nothing happened. How do I use it? |
| A: | After you install the software, you have to run it in order to take the exam or read your online book.
To run the program here are the steps you should perform:
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| Q: | Can I take an exam more than once on the computer? |
| A: | Yes, you may take the exams as many times as you like. When you first run the software,
you are given a choice: Who will use this program? Multiple Users or a Single User. Most people choose Single User. If that is the choice you made, then
simply start the program, select the exam you want to take again, and click on "Start taking exam". If you had chosen Multiple Users when you first ran the
program, start the program and log in before taking the exam again. You should see your name in a list of users who have used the program. Select your
name and enter the password you had provided the first time you used it. If you cannot remember your password, simply create another user account.
|
| Q: | What is classroom mode and how can I use it? |
| A: | In classroom mode, HEALS Exam software will provide the correct answers as well as hints to the questions.
Instructors can enable this feature to make the product a learning tool instead of a test. You can enable and disable this feature by logging in as admin when you start the program. Enter admin as both your username and password and you will be prompted as to whether you want classroom mode enabled. |
| Q: | My firewall won't let me download the .exe file. What can I do? |
| A: | Try the
Zip file. You may need WinZip to extract the contents of this
file. If you have problems downloading and installing the
software, our technical support people will work to get you
going. Just email us at the address shown on the "Contact
Us" page:
customerservice@healsreview.com
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| Q: | I received "run-time error 3433" when installing the exam software. What can I do? |
| A: | This
problem is caused by an incompatibility in something called the
"Microsoft Jet database engine". Microsoft has
identified the problem and has a solution posted in the Microsoft
Knowledge Base. Here is a link to the article where you can
find a solution: Microsoft
Knowledge Base article 239114. |
| Q: | I received the following message when installing the exam software: "Setup cannot continue because some system files are out of date on your system. Click OK if you would like setup to update these files for you now. You will need to restart Windows before you can run setup again. Click cancel to exit setup without updating system files. " What can I do? |
| A: | This
problem is caused by a file having the wrong version.
Microsoft has identified the problem and has a solution posted in
the Microsoft Knowledge Base. Here is a link to the article
where you can find a solution: Microsoft
Knowledge Base article 174135 . The solution is to follow
the instructions, which recommend clicking OK, which fixes the file
and reboots your computer.
If you do all of that and the problem occurs again, Microsoft has also identified that problem. Here is a link to the article where you can find a solution: Microsoft Knowledge Base article 191096. There are a number of solutions listed in the knowledge base article. some of the easy ones to try are:
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