Does the software run on a PC or a Mac?
|A:||Software from HEALS
is designed to run on IBM PC compatible computers. Macs require an
XP emulator such as Bootcamp or Parallels.
How do I get it to run on Windows 7, Windows XP or Windows Vista?
|A:||The software was
originally designed to run on Windows 95, Windows 98 and Windows 2000.
Lately we have made it compatible with 32-bit versions of Windows XP, Windows Vista and Windows 7.
You may need to be logged in as an administrator when you install
do I install the software?|
click this link for instructions
must use your Order Id #, your
email address from the time of purchase and your installation lock
number which is to the left of the Authorization code area to unlock
your Authorization code which installs the program. You must click
the button next to the Installation lock number to take you to
our website in which you will have to plug in all of your
information that I have listed above and then you will receive your
Authorization code. (Make
sure to write down the installation lock number before going to the
website). Once you get your
Authorization code, put that into the Authorization code screen that
is in red on the previous page where you got your installation lock
number and then click Install.
I installed multiple exams, but only the last one shows up?|
Let's say you have purchased a disk with the Computed Tomography exams and another disk with the Radioagraphy exams. You install the Radiography exams and then install the Computed Tomography exams,
but when you go into the program to take an exam, you find that you only have the Computed Tomography exams.
This is due to a known issue and can be resolved. After you install each disk,
simply go into the exam program and you will see your exam. Then go back out and install the next exam. This is true even if you downloaded the files rather than getting the software on a CD. Install the first downloaded file, then
go into the program, then install the next downloaded file. All of the exams should be properly installed after this.
I'm getting Error 75|
|A:||Some customers are getting an Error 75 when they go to install the program
from the CD. This is due to a mistake made when we created the CD. There are several things you can do to deal with this problem. First of all,
we want to apologize for the inconvenience. We will do what we can to help remedy this.
Here are the possible solutions:
Please call 888-558-4003 to get help with this problem.
- Have us send you another CD
- Have us send you a file you can download to install the software
- Fix it yourself by performing a few steps on your computer.
Click here for
If I order software for download, how will I receive my software?|
|A: ||Once you have paid for your purchase, you will be taken to a page that contains links to pages where you can
download your product. On that page you will be offered a choice of two files formats: .zip and .exe. The .zip file is a standard WinZip archive
containing all the files you need to install your Exam software. You may need WinZip to extract the files. In some cases, your email software
will automatically extract the files for you, so you may not need WinZip. America Online users, for example, will not need WinZip.
If you do need WinZip, you can get it at WinZip.com.|
HEALS software products must be
licensed. When you run the installation program, you will be asked for an Authorization
code which you can get oniline. Click here for more information.
Can you ship books and CDs to PO Boxes?|
|A: ||No, we cannot ship
these items to PO boxes. Please provide a street address when you order books or software.
How long will it take to download the software if I buy it online?|
|A: ||The files you will download to install our products are between 4 and 9 megabytes.
This would take between 15 and 45 minutes over a 56K modem, or about 1 to 3 minutes over a cable modem or DSL.
||What are the system requirements for the Exam software?|
|A: ||HEALS Exam software runs on Windows 98, 2000, Me, NT, XP, Vista and Windows 7.
A screen resolution of at least 800 x 600 is required, with 1024 x 768 recommended.|
What is required to install the Exam software?|
|A: ||You will need access to the Internet so you can bring up a web page that you will use to get an authorization code that you will need to install the Exam software. The computer on which you are installing the software will not need this access, but you will need to be able to get to some computer with Internet access so you can get the authorization code. You will need this authorization code when you install the software on any computer. For more information click here.|
I installed the software, but nothing happened. How do I run
the program? |
|A: ||After you install the software, you have to run it in order to take the exam or read your online book.
To run the program here are the steps you should perform:|
- Click Start
- Click Programs (or All Programs)
- Click Health & Allied Science Publishers
- Click Simulated Registry Exams
Can I take an exam more than once on the computer?|
|A: ||Yes, you may take the exams as many times as you like. When you first run the software,
you are given a choice: Who will use this program? Multiple Users or a Single User. Most people choose Single User. If that is the choice you made, then
simply start the program, select the exam you want to take again, and click on "Start taking exam". If you had chosen Multiple Users when you first ran the
program, start the program and log in before taking the exam again. You should see your name in a list of users who have used the program. Select your
name and enter the password you had provided the first time you used it. If you cannot remember your password, simply create another user account.
What is classroom mode and how can I use it?|
|A: ||In classroom mode, HEALS Exam software will provide the correct answers as well as hints to the questions.
Instructors can enable this feature to make the product a learning tool instead of a test. You can enable and disable this feature by logging in as admin when you start the program. Enter admin as both your username and password and you will be prompted as to whether you want classroom mode enabled.|
won't let me download the .exe file. What can I do?|
|A: ||Try the
Zip file. You may need WinZip to extract the contents of this
file. If you have problems downloading and installing the
software, our technical support people will work to get you
going. Just email us at the address shown on the "Contact
I received "run-time error 3433" when installing the exam
software. What can I do?|
problem is caused by an incompatibility in something called the
"Microsoft Jet database engine". Microsoft has
identified the problem and has a solution posted in the Microsoft
Knowledge Base. Here is a link to the article where you can
get the answer: Microsoft
Knowledge Base article 239114.|
|Q:||I received the following message when installing the exam
software: "Setup cannot continue because some system files are out of date on your system. Click OK if you would like setup to update these files for you now. You will need to restart Windows before you can run setup again. Click cancel to exit setup without updating system files.
" What can I do?|
problem is caused by a file having the wrong version.
Microsoft has identified the problem and has a solution posted in
the Microsoft Knowledge Base. Here is a link to the article
where you can find a solution: Microsoft
Knowledge Base article 174135 . The solution is to follow
the instructions, which recommend clicking OK, which fixes the file
and reboots your computer.
If you do all of that and the problem occurs again, Microsoft has
also identified that problem. Here is a link to the article
where you can find a solution: Microsoft
Knowledge Base article 191096. There are a number of
solutions listed in the knowledge base article. some of the
easy ones to try are:
- Delete all the files in your C:\Temp, C:\Windows\Temp, or C:\WINNT\Temp folder
- Turn off your virus scanning software during the time you install the software. Another way to do this is to install
the software from Safe Mode.
- Make sure you are logged in as the Administrator when you
install this and other software. If you have insufficient
permissions, it may not be possible to install all the files